Privacy Policy

Look, We Get It

Nobody actually enjoys reading privacy policies, right? But here at Jade Forge Quinthor, we figure you deserve to know what happens with your personal stuff when you book a stay or just browse around our site. We're not gonna hide behind fancy legal jargon - this is straight talk about how we collect, use, and protect your information.

Bottom line? Your privacy matters to us because you matter to us. Simple as that.

What Info We're Actually Collecting

When you're booking a room, signing up for our spa treatments, or just reaching out to ask questions, we'll need some basics from you:

The usual suspects: Your name, email, phone number, and mailing address
Payment details: Credit card info when you're making reservations (but we don't store this ourselves - that's handled by secure payment processors)
Stay preferences: Things like room type, dietary needs, spa service choices - you know, the stuff that makes your visit actually enjoyable
Website activity: Cookies and similar tech that help us understand how folks use our site
Communication records: Emails, calls, or chat messages you send us (we keep these so we can actually help you properly)

What We Do With Your Info

We're not selling your email to random companies or anything sketchy like that. Here's what we actually use your information for:

Processing your bookings and making sure everything's ready for your arrival
Sending you confirmation emails and updates about your reservation
Improving our services based on what guests tell us they want
Letting you know about special offers or events (only if you've said that's cool with you)
Handling any issues or questions you might have
Meeting legal requirements - taxes, health regulations, that sort of thing

Who We Share Stuff With

We're pretty protective of your data, but there are a few situations where we need to share information:

Service partners: Payment processors, booking platforms, email services - the tools we need to run the hotel
Legal obligations: If the law requires it or we need to protect someone's safety
Business transfers: In the unlikely event we sell the hotel, your data would transfer to the new owners

We make sure anyone we work with has solid privacy practices too. Your info doesn't just go anywhere.

Cookies & Tracking Tech

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our website work better and remember your preferences. Most browsers let you control cookies if you want to limit them, though some features might not work as smoothly.

We also use analytics tools to see how people navigate our site. It helps us figure out what's working and what needs fixing. All this data is anonymized though - we're looking at trends, not tracking individual people around the web.

How We Keep Your Data Safe

Security isn't just an IT checkbox for us. We use encryption, secure servers, and regular security audits to protect your information. Our team's trained on privacy practices, and we limit who can access sensitive data.

That said, nothing online is 100% bulletproof. We do our absolute best, but we can't guarantee perfect security - nobody honestly can. What we can promise is that we take this stuff seriously and we're constantly updating our protections.

Your Rights & Choices

This is your data we're talking about, so you've got some control here:

Access & corrections: Want to see what info we have on you? Need to update something? Just ask.
Marketing opt-out: Don't wanna hear about our special offers? No problem - every email has an unsubscribe link.
Data deletion: In most cases, you can request we delete your information (though we might need to keep some stuff for legal reasons).
Cookie control: Your browser lets you manage cookie preferences anytime.

If you're in Canada or the EU, you've got additional rights under PIPEDA and GDPR. We respect all of those.

How Long We Keep Your Info

We don't hang onto your data forever. Generally, we'll keep your information for as long as you're a guest or customer, plus whatever time we need for legal and business purposes. After that, it gets securely deleted or anonymized.

Some records we're legally required to keep for specific periods - like financial transactions. Once those requirements are up, they're gone too.

Kids & Privacy

Our hotel welcomes families, but our website isn't designed for kids under 16. We don't knowingly collect information from children. If you're a parent and think your kid's shared info with us, let us know and we'll delete it right away.

Changes to This Policy

Things change, regulations evolve, and we might need to update this policy from time to time. When we do, we'll post the new version here and update the date at the top. If there are major changes, we'll let you know directly.